Business IS Personal: Building a Loyal Fanbase
Whoever said “it’s not personal, it’s business,” didn’t live in the Web 2.0 generation. Web 2.0 is changing the face of the internet. It’s also changing the face of the way we do business–the way we ALL do business–from big corporations to the independent musician. It has expanded the fishbowl society to include not only celebrities, but to also include you and me. Now, people are taking an interest in the personal lives of others, and many people embrace that concern and garnered attention.
How does the fishbowl society affect you as an independent musician or band? Quite simply, the more you let fans into your personal life, then the more those fans feel intimately connected with you. That “intimacy” serves to increase the loyalty of your fan base. Fans want to know that they are more than just a CD or a concert ticket; they want to feel like you care about them as much as they care about you. After all, as cliche as it sounds, if it wasn’t for the fans, musicians would be out of a job. Not to say that CD sales and concert tickets aren’t how we as musicians make a living; however, the more you can connect with them on a personal level, the more likely they are to want to buy your albums or attend your shows. Now, let’s explore some ways to build fan loyalty:
Blogging
Fans what to know what you’re up to. They want to know that you’re real people with real lives. One way to let them into your world is with blogging. Given the number of bands on MySpace, I’m surprised by how few of them use the blog feaure. If you’re on tour, consider a “road journal” where you tell about your shows or interesting things that you do or see on your tour. If you’re recording a new album, blog about your the recording process or about the songs. Understandably, we all lead busy lives, so microblogging is a great choice. These allow you to post short status updates and links. Facebook has taken a turn toward microblogging its status updates. Sites like Twitter allow you to post updates from your cell phone via text message. Above all, encourage your fans to participate with their comments.
Meet & Greet
Fans also want to know you’re approachable. After each show, be sure to hang out at your merchandise table for a meet and greet session with the fans. Take time to sign CDs and pose for pictures. At least shake hands and treat them like real people. There’s nothing more tragic than seeing a loyal, adoring fan get snubbed by an artist or band.
Giveaways
Fans want to know you care. Don’t be afraid to give something away for nothing. In truth, you are getting something in return: you’re building loyalty. Offer a free CD or concert ticket to people to sign up for your mailing list. Post it on your blog or website as well as on your mailing list. This will encourage more fans to visit and participate.
These are just a few ideas. Feel free to drop a comment with your own!
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